Wednesday, November 29, 2017

What You Can't See Can Hurt You

I have to admit, I think I know a good bit about many things -- particularly in my area of business.

That statement and thought has just made me vulnerable to being less open to improvement and greater success.

And, because I am confident in my ability and have proven to be able to work through challenges and come out successful on the other side -- that record of success - can also be a liability.

Here's an example. Most recently, I have been trying to sell my house and have been getting help from my significant other, who happens to be an expert in this area. It's created conflict - a lot.  He's given advice that's annoying, I couldn't see, didn't make sense. He'd get frustrated because I "wasn't listening" and I'd get frustrated because I couldn't "see" what he tried to explain (which was due to my lack of experience).

There have been many opportunities for improved communication and suffice it to say, for 2 accomplished professionals, one of which human dynamics is a professional specialty, it's been an interesting learning experience.

In the midst of all this, I recently had an ah ha moment. My experience with my house and close personal advisor is the same for many business owners and accomplished leaders.

A certain level of success can cause blind spots.

It can cause one to be unreceptive to tools, information or resources to achieve greater success. As Jim Collins says in his widely read book, Good to Great, "Good is the enemy of great."

And with success, can come blindness to small vulnerabilities that can become major impediments and that if attended to early, could mitigate potential damage - like a tiny leak in a damn.

Blind spots also impair our hearing. It causes us to turn a deaf ear to important or useful advice to which thoughtful consideration should be given. We in fact discount it, not believing the value or truth of it (at least that's what I did).

An advisor can say, "Hey I see a leak in your dam." You say, "I don't have a leak, I don't see a leak or that's not a leak. And anyway, if we had a leak, we would not be doing as well as we are."

But clearly, to everyone else...there's a leak.

This blind spot issue is another reason why 360 feedback surveys have become so popular in leadership coaching. The point of it is to help the coachee see what others are seeing that they are not. And, the value of multiple participants is if there is consensus, at some level, it must be true. So even though I don't see it, it probably should be given some consideration.

In my latest executive briefing Show Me The Money! , I share an uncommon prespective of quantitating employee performance in a way that can assist in more profitably managing the "human" resource in conjuction with all other areas of operations. The briefing (really a white paper on steroids that turned into a book) shares what I see, that most leaders don't that is costing them.

In fact, (in almost every case) I can sit with any leader, go through a few simple exercises and find money. My experience has afforded me the opportunity to gain a refined point of view regarding human resource management. That experience helps me quickly identify areas that are costing a company, along with areas that can be rapidly improved.

In the house selling saga, I've had to surrender to what I don't know and can't see, while trusting the expertise of another. And yes, I've had to admit on several occasions, "You were right." as I was thinking to myself, "Ghez, for such a smart person, I'm amazed I didn't see that."

As accomplished business leaders, to continually lead effectively and grow our businesses, we must hold this wisdom in our consciousness -- success can undermine success.

It's this non-negotiable mindset of a leader that will allow them to be at his/her best at all times which  then serves the greater good of their company. It will keep them open to vulnerabilities and resources for growth that initially would not be considered.

If you'd like to learn what I see that could be undermining your growth - pick up a copy of Show Me The Money! In fact, I'm happy to email you a complimentary digital copy - just ask:

========================================================================================== The Human Sphere is a business growth, talent management consultancy that partners w/ senior leaders to bridge the gap between people, performance, and profits.

Learn More
If you want to learn more and read case studies in detail,  I recommend 2 of our latest executive briefings: 

> Show Me The Money! Solving the Mystery of ROI to Unlock Profits & Increase Company Value - click here to access This is one of the best, easy to read discussions on how to connect human behavior to profits (a critical knowledge point for all leaders).

> I've Been Around the Block a Few Times: Let me Save You a Few Trips and Some Money Along the Way (my 20th anniversary briefing of insights and advice, which includes my top 6 business building tips through the lens of leveraging the human element) - click here for a complimentary digital copy.

Both are full of unique business building strategies and concepts that have proven to impact any company's P/L. Want to improve your people management? Want to generate operational improvement? You'll want to get both!

 Schedule a complimentary advisory call and receive a copy of our latest executive briefing.

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