I did it so much, it got to the point that within a few minutes I could "read" someone and quickly determine if the candidate was the best fit for the role and client. At that time, one could say I was very skilled at interviewing.
I've also learned, over the course of my professional development, a great deal about how the mind works in the areas of perception and interpretation, both consciously and subconsciously, which is foundational information included in almost all my learning seminars.
There is absolutely no doubt that we all have a developed lens or filter by which we view and interpret every experience in life. That lens or filter creates a bias. As interviewers, that lens/filter does not automatically and expertly turn off the moment we sit in front of a candidate.
So what might be involved in interview bias? Well, the HR Department of the University of North Carolina posted a list which we all could learn from. Some of the elements are as follows:
There are 10 in all and here is the link to the list -- it's worth the time to review and share with fellow hiring managers http://www.uncsa.edu/humanresources/forms/InterviewerBiases.pdf
So here are a few questions that come to mind in sharing this:
1. Do you have a sense of your own bias?
2. Within your company, is there any training with hiring managers in this regard, meaning is there procedure or protocol to address this.
3. Do you use other interviewing tools and practices to offset this? (Assessments really can help here. The assessments I use in my practice are validated against bias and EEOC compliant. We call it "scientific hiring". Please know there are popular ones that are not.)
So, in answer to the title question - Is Bias Undermining Your Hiring? -- the answer is yes! Bias in a natural part of how we see and operate in the world.
Even though I became very skilled at interviewing and finding really great candidates for my clients was bias involved? I would have to admit -- yes. Skill in interviewing does not mean bias is not in play.
What's key from this post then is to build awareness of it and to consciously, and to have a protocol to offset it! Where can we as an HR community start? Well, let's start with just being honest about it.
Obviously effective hiring and selection practices are essential to successful talent management. Perhaps it's time to review this area for you and your company.
Learn more about "scientific hiring" and validated assessments: Scientific Hiring or Gut Feel - Are You Willing To Bet Your Career On It?
Need some advice regarding your hiring and selection protocol? - feel free to connect with me; email@example.com
Still not convinced about embedded bias? - Read the book Blink by Malcolm Gladwell
To learn more about holistic talent management - click here
Learn about the assessment we use
Update: I ran across this HBR article on diversity and bias and a great example of best practice: click here