To be successful at both required having skilled conversations that could uncover information perhaps not clearly spoken and yet needed to be revealed.
It's also the glue for an on-going, respectful relationship.
Side Note: By the way, that's why we emphasize leadership and management development as a key strategy of successful talent management. Many companies put much effort into acquiring talent, but little into working with those that manage that talent. Doesn't make sense does it? To learn more about the work we do - click here